Complaints
Dear customers,
According to art. 10. of the Law on Customer Protection we hereby inform our customers that a complaint regarding their discontent with the purchased product or provided service can be submitted on the Complaint form. The complaint can also be submitted by post on the address:
Hrvatske autoceste d.o.o., Stjepana Širole 4, 10 000 Zagreb, Hrvatska, or the e-mail address: info-naplata@hac.hr
We will provide a written answer on the complaint not later than 15 days upon submission and therefore kindly ask you to provide your contact address.
You can also submit your complaint by calling the telephone line: + 385 1 6504 899
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