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Roadside Assistance

  • In the event of the vehicle breakdown, if there is no possibility of stopping in the parking lot along the motorway, stop in the emergency lane (or SOS lay-by), right next to the edge of the road and turn on all 4 turn signals.
  • Put on a warning vest and place a warning triangle to mark the stopped vehicle at the prescribed distance (on the motorway recommended distance is 100 meters).
  • Ask for the technical assistance on the road (0-24) by telephone at 0800 988 988 (GLOBAL ASISTENCA)  or 112 (operational communication centre of the National Protection and Rescue Directorate)
  • When necessary, technical and other assistance can be requested on the SOS telephones along the motorway (SOS telephones are distanced 2000 meters along the motorway and are directly connected to the traffic control centre), where you will contact the operator in the traffic control centre.
  • Follow the operator`s instructions and wait for the towing or repair service in a safe place outside the vehicle.
  • In case the driver due to a malfunction of the vehicle can not remove the vehicle from the motorway, motorway controller will immediately issue an order to the contracted operator to remove the vehicle from the motorway at the expense of the vehicle owner, and while the vehicle is being removed, patrolman will properly mark the stopped vehicle. The cost of removing the vehicle from the motorway in that case is determined according to the price list published below. 
  • The cost of the towing or repair service will be covered by the customer.

 

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